Overview

At GeoWeave, we want you to be completely satisfied with your purchase. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a full refund or exchange.

To qualify for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A receipt or proof of purchase is required.
  • Please do not send your purchase back to the manufacturer. All returns must be sent to our local warehouse.

Non-Returnable Items

Certain types of goods cannot be returned, including:

  • Perishable items (food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

Refunds

Once your return is received and inspected, we will send you an email confirming we have received your item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Late or Missing Refunds

  • First, check your bank account again.
  • Then, contact your credit card company (it may take time before the refund is posted).
  • Next, contact your bank. Processing times may vary.
  • If you still have not received your refund, please contact us at inquiry@geoweaveco.com.

Sale Items

Only regular-priced items are refundable. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, please contact inquiry@geoweaveco.com and send your item to our local warehouse.

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
  • If the gift giver had the order shipped to themselves, we will issue the refund to the gift giver.

Shipping Returns

To return your product, please mail it to our local warehouse.

  • You are responsible for paying your own shipping costs.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
  • For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

For any questions about refunds, returns, or exchanges, please contact us at:
inquiry@geoweaveco.com